DEVOTEE FEEDBACK ON TTD SERVICES FOR BETTERMENT OF PILGRIM AMENITIES _ టీటీడీ సేవలపై భక్తుల నుండి విస్తృతంగా అభిప్రాయాల సేకరణ

Tirumala, 09 December 2025: To further enhance the quality of services being offered by TTD to the multitude of Srivari devotees, various types of feedback surveys have been launched to gather valuable opinions from devotees.

As per the directions of the Honourable Chief Minister of Andhra Pradesh, Sri N Chandrababu Naidu, who emphasised the need for continuous improvement based on devotees’ feedback across the temples in the state, TTD has been collecting opinions regularly through various survey platforms that includes IVRS, WhatsApp, and Srivari Sevaks from the past almost one year.

IVRS Feedback Survey

Through this survey, devotees can express their opinions on 17 questions covering topics such as:

– Overall experience of the Tirumala pilgrimage

– Annaprasadam

– Kalyanakatta (tonsuring facility)

– Srivari Temple

– Accommodation

– Luggage counters

– Pricing of delicacies in private hotels etc.

WhatsApp Feedback System

QR codes have been installed at various places in Tirumala and Tirupati. When scanned with a mobile phone, they open the TTD feedback page via WhatsApp (Number: 9399399399). And the devotees can give their feedback by following

the below steps:

1. Enter their name

2. Select the service category (Annaprasadam, Cleanliness, Kalyanakatta, Laddu distribution, Luggage, Darshan experience, Queue lines, Rooms, etc.)

3. Provide feedback either as text or video

4. Rate the service as Excellent, Average/Needs Improvement, or Not Satisfactory

Devotees can type their feedback within a limit of 600 characters or upload a short video.

Feedback collection through Srivari Sevaks 

In Tirumala and Tirupati, Srivari Sevaks are directly collecting feedback from devotees regarding the facilities and services provided by TTD by interacting with them

They hand out questionnaires where devotees can write their responses and share their opinions.

This method aims to gather direct on-ground experiences from devotees to improve TTD services.

Through Dial-Your-EO

On the first Friday of every month, TTD organizes the Dial Your EO program. The TTD Executive Officer personally interacts with devotees, listens to their suggestions, and receives feedback.

Devotees can call 0877-2263261 to speak directly to the EO and share their views.

Feedback through e-Mail

Devotees can also send their opinions and suggestions to TTD senior officials via e-mail to help improve the quality of services further.

Taking into account all the opinions, suggestions, and recommendations received from devotees through various channels, TTD is committed to enhancing the quality of services and ensuring a better experience for the large number of visiting pilgrims.

ISSUED BY THE CHIEF PUBLIC RELATIONS OFFICER, TTDs TIRUPATI