“MORE SURVEYS AND FEED BACK FOR BETTERMENT OF PILGRIM SERVICE”-TTD EO
TRAINING TO EMPLOYEES AND SRIVARI SEVAKULU ON SOFT SKILLS
ROOMS CAUTION DEPOSIT SYSTEM TO BE REVIEWED
PILGRIMS COMPLIMENT TTD’s SERVICES DURING INCLEMENT WEATHER
TIRUMALA, 4 December 2015: With an aim to provide enhanced services to multitude of visiting pilgrims, TTD is conducting extensive surveys and the pilgrim public should also extend their valuable suggestions in the form of mails, phone in programme, said TTD EO Dr D Sambasiva Rao.
Answering the pilgrim callers during monthly “Dial Your EO” programme in Annamaiah Bhavan at Tirumala on Friday the EO said, there is no end to reach finesse. “Every time we can improve more and more and for that we need feed back from pilgrims also. So please extend your valuable ideas to us through mails, phone call, letters etc.”, EO urged the pilgrim callers.
Later reacting to callers Sri Murali from Pune, Sri Srinivas from Visakhapatnam he said, both the employees and Srivari sevakulu will be given training in behavioural attitude and soft spoken skills to deal in a better way with the pilgrims. “We want to extend the services of volunteers where pilgrim interface is more. For this we need to develop their quality of services also. For which we are contemplating a training programme”, he added.
Reacting to the caller Sri Sridhar from Kolar of Karnataka, he said, Vada prasadam is prepared only in very limited numbers and will be given to Arjithasevaparas only. In a similar query raised by Smt Babitha from Hyderabad who sought for the divine Vastram of Lord, the EO said it will be presented to only constitutional authorities and peethadhipathis and not to every one.
When Sri Narasimhamurthy of Atmakuru complained of non-functioning of geysers in PACs, the EO replied him that all the 23 geysers in PAC I and II are restored and 24 more geysers will be fitted in a week’s time for the sake of the pilgrims.
A pilgrim caller Tirumala Rao suggested the EO to look into the model of IRCTC for refunding room deposits, to which Sri Rao said, we are already reviewing the possibilities in this regard and a decision will be taken soon”, he added.
PILGRIMS COMPLIMENT TTDs GESTURE DURING HEAVY RAINS
Meanwhile some pilgrim callers poured in praises on TTD for efficiently executing the services even during the crisis time created by recent nature’s fury. A pilgrim caller Smt Kavitha from Bangalore complimented the temple management for regulating the traffic, offering accommodation, darshan and annaprasadam to devotees even they were stranded in Tirumala and Tirupati due to inclement weather conditions.
Thanking the devotee, TTD EO asserted that pilgrim service is top most priority of TTD and urged the devotees not to fall prey to false propaganda. “Our Vigilance and Engineering departments have done a marvellous job during the crisis and took care ofthe pilgrim safety. Even the annaprasadam wing served food to the pilgrims who were stranded in railway stations due to delay and cancellation of trains. Please give up all your inhibitions if you have any and come to Tirumala to have the blessings of Lord Venkateswara”, he appealed.
TTD RELEASES 26,043 ARJITHA SEVA TICKETS
Earlier, the EO said TTD has released a total of 26043 Arjitha Seva tickets pertaining to the date from 01.01.2016 to 31.01.2016 on Friday at 11:00 AM.
List of Sevas and their availability includes 2063 Suprabhatam, 60 thomala, 60 Archana, 1000 Visesha Pooja, 80 Astadalam, 1175 Nijapada Dashanam, 8700 Kalyanotsavam, 1450 Unjal Seva, 2610 Arjitha Brahmotsavam, 5220 Vasanthostavam, 3625 Sahasra Deepalankara Seva tickets for the above said period.
Pilgrims will be validated through OTP (One Time Password) for Seva tickets booking. OTP will be sent to the registered mobile number provided by the pilgrim during registration. 3.84 lakh pilgrims were already validated through with OTP.
IMPORTANT EVENTS: Elaborating on the important festivities and events which are in offing in this month EO said, the annual Karthika Brahmotsavams of Goddess Sri Padmavathi Devi at Tiruchanoor will commence from December 8 and conclude with Panchami Teertham on December 16. As thePanchami Teertham sanctity will remain for next three days, the pilgrim devotees can have the holy bath leisurely during these days”, he observed.
“As there are just two weeks left for yet another mega religious fete of Vaikuntha Ekadasi and Dwadasi on December 21 and 22, TTD has cancelled privileged darshans, advance accommodation allotment etc. in view of pilgrim influx”, he said.
Referring to the massive religious conference organised by Hindu Dharma Parirakshana Trust (HDPT) with the logistic support of TTD on December 2, he said many resolutions have been taken to protect, promote and propagate Hindu Dharma in a wide spread manner taking the suggestions from various seers and like minded organisations.
ISSUED BY THE PUBLIC RELATIONS OFFICER TTDs, TIRUPATI